We accept products that are no longer in their packaging
Full refund, regardless of the reason for return
We cover the shipping costs by sending you a return label by email*.
At Supra Athlétique, the satisfaction of our athletes is our priority. If you are not satisfied with your item, you can return it free of charge for a full refund.
All items ordered within the last 30 days are eligible for a free return. All requests should be sent by email to firstname.lastname@example.org .
Returns, refunds and warranty policy
All items are eligible for free return, regardless of their condition (with or without packaging, defective or in good condition). The return request must be sent by email to email@example.com within 30 days of purchase. All refunds will be made in the original form of payment. In the case of returns, the refund will be made as soon as we receive the item at our warehouse.
Defective equipment has a 30-day warranty. A defective piece of equipment purchased within the last 30 days can be replaced at the buyer's request. All requests should be sent to firstname.lastname@example.org with photos of the defective item. However, we encourage you to contact us anyway if you are having difficulties with any of our products whose warranty has expired. Items that are faulty on receipt can be exchanged or refunded at the customer's discretion. In the case of a defective item for which the customer wishes a refund, the refund will be made as soon as possible once we have established that the warranty covers the defect in question. The warranty covers normal use of the equipment. Our Supra Athletic Weight Vests are not designed to support more than 20 lbs of weight.
The plates from 2.5 lbs to 15 lbs have a 90 day warranty. Plates from 25 lbs to 45 lbs as well as weightlifting bars are guaranteed for 12 months.
The warranty on barbells and bumper plates does not cover damage caused by negligent use. Any modification or maintenance of the bar will void the warranty. Negligent use is defined as, but not limited to, impacts on unusual objects (e.g., dropping the bar on a jump box, bench, spotters bars or excessive dropping with insufficient or damaged bumpers, or excessive dropping with iron plates, and similar use).
In the case of a non-warranty return, shipping costs for heavy and/or oversized items (weightlifting bars, plyometric boxes, benches, bumper plates, dumbbells and kettlebells) must be covered by the buyer.